Terms & Conditions

3.1 Initial Payment: A deposit or full payment is required before work begins, as specified in your service agreement.

3.2 Payment Methods: We accept payment via bank transfer, credit/debit card, or other agreed methods.

3.3 Recurring Payments: Monthly subscription services (e.g., hosting, maintenance plans) will be charged automatically on a monthly basis until cancelled.

3.4 Late Payments: Late payments may result in suspension of services. We reserve the right to charge interest on overdue amounts at a rate of 8% per annum above the Bank of England base rate.

3.5 Refunds: Refund policies vary by service. Custom development work is generally non-refundable once commenced. Hosting and maintenance subscriptions may be cancelled with 30 days' notice.

4.1 Delivery Timeline: We aim to deliver websites within the timeframe specified in your package (typically 7 days for standard packages). Timelines may vary based on project complexity and client responsiveness.

4.2 Client Responsibilities: You agree to provide all necessary content, images, logos, and information in a timely manner. Delays in providing materials may extend project timelines.

4.3 Launch: Upon completion and your approval, we will launch your website. You are responsible for reviewing and approving the final product before launch.

5.1 Revision Policy: Packages that include "unlimited revisions" are subject to the following limitations:

• Revisions must be reasonable and within the scope of the original project
• Revisions are limited to content, text, and minor design adjustments
• Major structural changes or complete redesigns may incur additional charges
• Revisions must be requested within a reasonable timeframe after delivery

5.2 Unlimited Services Limitation: Any service or feature labelled as "unlimited" (including but not limited to unlimited revisions, unlimited pages, unlimited hosting, unlimited tasks) is subject to cancellation or modification if:

• Your business closes down or ceases operations
• Five (5) years have passed since the service commencement date
• We reasonably determine that the unlimited service is being abused or used in a manner inconsistent with fair use

6.1 Client Content: You retain ownership of all content, images, logos, and materials you provide to us.

6.2 Website Ownership: Upon full payment, you own the final website design and code. We retain the right to use the website as a portfolio example unless otherwise agreed.

6.3 Third-Party Assets: Any third-party assets (fonts, stock images, plugins) remain subject to their respective licenses. You are responsible for ensuring proper licensing.

6.4 Our Work: We retain ownership of any custom code, frameworks, or tools we develop, unless specifically transferred in writing.

7.1 Hosting Services: Hosting services are provided on a subscription basis. We will maintain reasonable uptime but do not guarantee 100% availability.

7.2 Maintenance Plans: Maintenance plans include regular updates, backups, and minor changes as specified in your plan. Major changes may incur additional charges.

7.3 Cancellation: You may cancel hosting or maintenance services with 30 days' written notice. Upon cancellation, you are responsible for migrating your website if desired.

7.4 Data Backup: We perform regular backups, but you are encouraged to maintain your own backups of important content.

8.1 Service Warranty: We warrant that our services will be performed with reasonable skill and care. We do not guarantee specific results, rankings, or business outcomes.

8.2 Third-Party Services: We are not responsible for the availability or performance of third-party services (e.g., Google, social media platforms, payment processors).

8.3 Browser Compatibility: We design for modern browsers. We are not responsible for compatibility with outdated browsers.

9.1 Maximum Liability: Our total liability to you for any claim shall not exceed the total amount paid by you for the specific service in question.

9.2 Indirect Damages: We shall not be liable for any indirect, consequential, or special damages, including but not limited to loss of profits, business interruption, or loss of data.

9.3 Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control.

10.1 Termination by Client: You may terminate services with 30 days' written notice. You remain responsible for all fees incurred up to the termination date.

10.2 Termination by Us: We may terminate services if you breach these terms, fail to pay, or engage in illegal activities. We will provide reasonable notice where possible.

10.3 Effect of Termination: Upon termination, you will lose access to hosting and maintenance services. You may request a copy of your website files.

12.1 Good Faith: We encourage resolving disputes through good faith communication.

12.2 Governing Law: These terms are governed by English law and subject to the exclusive jurisdiction of English courts.